Follow the instructions below, depending on how your device is listed in the Device You might be able to troubleshoot the problem using the Device Manager. If the device still does not work, go to the next step. See HP PCs - Using Microsoft System Restore (Windows 10, 8) for more information. If the USB device was previously working, then subsequently became unusable, try Microsoft System Restore to go back to a time prior to when the device failed. Go to Windows Update (in English) and follow the on-screen steps to check for updates, and opt in on all Run Windows Update to check for operating system updates required for your computer.

Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your Microsoft provides a web-based automatic diagnosticĪnd repair application. If problems persist, continue to the next step.